On this episode, Ben, Daniel, and Stephen discuss the important and often diverse tasks of supporting people using software products. The conversation includes getting feature requests, bug reports, and questions about how best to use the product. The team even dialogues over a specific, recent feature request from a customer via Twitter. Also, what role does empathy play in customer support? Listen in to learn how we manage priorities in a customer-first product business.
On this episode, Ben, Daniel, and Stephen discuss the important and often diverse tasks of supporting people using software products. The conversation includes getting feature requests, bug reports, and questions about how best to use the product. The team even dialogues over a specific, recent feature request from a customer via Twitter. Also, what role does empathy play in customer support? Listen in to learn how we manage priorities in a customer-first product business.
##Things Mentioned
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